Contents of e-Government for Pursuing Value in Indonesian Local Government

The purpose of this research is to explore contents of Indonesian e-Government in order to obtain expected value effectively by considering obstacles in implementing e-Government. A key element in this is the notion of service value based on simple e-Government stage model that emerge in successful egovernment implementations at city/municipality best practices in Indonesia. The objective is achieved by reviewing basic and applied theory of e-Government development. The research entails compilation of emerged benefits by triangulation of extensive literature review, qualitative case study (of successful egovernment implementation by best practices city/municipality in Indonesia), and focus group discussion with few experts/stakeholders. Some problems in implementing e-Government explored in this research can be solved through simple and creative ways. This research found that contents exploration of all relationships between 4 (four) elements which are government, users, system (e-Government), and environment, can be effective solution, which have been implemented by all successful cities/municipalities. Qualitative research which was applied in this research was using 7 cities/municipalities that have varied dissimilarity. Rich result could be obtained if the research used more cities with different characteristic.The finding of this research and most importantly, the contents explored based on findings would help government policy and decision makers design and implement policies and strategies to improve e-Government services. The research is undertaken at the local level of government in Indonesia. It is one of the first researches in Indonesian e-Government implementation by exploring best practice contents which emerged in each city/municipality. This research also used relationship between service model and e-Government stage to analyze contents.